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We visited Krakow to celebrate my wife's 60th birthday and our 35th wedding anniversary, so our requirements and expectations were very high. The city did not disappoint and the hotel exceeded our expectations in every respect. 1. Check-in - we arrived hours early due to a flight change. The staff were courteous and helpful and made arrangements for us while the room was readied. 2. Room service - Room service was quick, efficient and outstanding. The meals were beautifully prepared and the staff were wonderful. 3. Assistance: When we needed help finding places we wanted to visit, the staff gave us really detailed instructions and took the time to show us on a map. We also needed help in how to use public transport and they explained that to us very well. We needed a taxi at 2:30 am to get our flight home and the staff were there in the middle of the night to call a cab for us. 4. Language: Our Polish is very poor, but the staff spoke excellent English. I am learning Polish and will try to communicate in Polish next time ;-) 5. Pets: During our stay we discovered that you welcome dogs. We very much appreciate this and will definitely be back. 6. Room cleanliness: The room was faultless at all times in terms of cleanliness and function. The cleaning staff were never a bother. 7. Breakfast - the variety and quality were impressive. 8. In general, the staff and management are an absolute credit to your hotel and made our stay in Krakow the perfect break and celebration for us. Thank you.

Very central, all main tourist attractions within walking distance. Excellent and very friendly staff. Breakfast and bar food very tasty. We asked for a quiet room and our request was honoured. Rooms very clean and modern.

Very friendly, helpful staff. A lovely stay, thank you