فندق ليوناردو بوتيك كراكوف المدينة القديمة

The hotel we stayed at in the Old Town was excellent, we could not fault the helpfulness of the staff and the hotel. We have recommended it to friends already. However, we were not aware that you have two hotels with the same name in the city and our taxi from the airport dropped us off at the wrong hotel. The receptionist told us that we had no booking there. Later she said that we were at the wrong hotel and we should have checked the street name first! If we were not aware that you have two identically named hotels in the same city then why would we check? The receptionist then carried on with her duties and left us in a city that neither of us had been to before and didn’t bother to even phone us a taxi, although she did say that it happens a lot!! Not a good start to the holiday!! If this happens a lot then maybe make people very aware that there is more than one hotel with the name and help them to make the journey to the correct hotel please.

This was our second stay in this lovely hotel. Very close to the old town square. Lovely clean modern hotel with friendly helpful staff.

lovely boutique hotel we visited as a group of 4 friends and had a very enjoyable stay